Payment Policy

Thank you for choosing Elavie. This Payment Policy explains the terms and conditions applicable to payments made on our website. By completing a purchase, you agree to the terms outlined below.

If you require assistance, you may contact our customer support team using the details provided at the end of this page.

Accepted Payment Methods

We accept the following payment options:
American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

Payment Processing

Payments are processed at the time of order placement. Once payment has been successfully completed, you will receive an order confirmation email containing the relevant details of your purchase.

Currency

All transactions are processed in GBP (British Pounds).

Total Cost & Fees

The price displayed at checkout is the total amount you will be charged. There are no additional service fees, processing fees, handling charges, or hidden costs applied to your order. All applicable taxes are included in or clearly displayed alongside the final checkout price.

Payment Security

We use secure payment processing systems and industry-standard encryption to protect your personal and financial information during checkout. Payment details are handled securely and are not stored in an unprotected format.

Failed or Declined Payments

If a payment is not completed successfully, please:

Verify that your payment details are correct
Ensure sufficient funds are available
Contact your bank or payment provider if needed

If the issue continues, you may contact our support team for assistance.

Refunds and Disputes

Refunds, cancellations, and dispute handling are governed by our Return & Refund Policy. Refunds are typically processed within 14 days, please refer to the Refund Policy for detailed information.