Shipping policy

Shipping Coverage

We currently ship orders to the United Kingdom.

Shipping Costs

  • Standard shipping is free of charge for all orders within the UK
  • No additional shipping fees are applied at checkout for eligible regions
  • No handling, processing, or service fees are applied to any order. The price shown at checkout is the total amount charged for shipping.

Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday)
  • This timeframe includes order confirmation, quality control, and packaging.

Order Cut-off Time

  • Orders placed after 5:00 PM GMT (UK time) on Friday, or during weekends and UK public holidays, are processed from the following Monday (or next business day).
  • Processing times may be extended during peak periods or due to verification checks

Delivery Time

  • Once your order has been dispatched, delivery within the United Kingdom typically takes 5-7 business days. Please note that deliveries are made on business days only (Monday to Friday).
  • During busy periods, such as public holidays or promotional events, delivery times may be slightly longer.
  • Estimated total delivery time: 6-9 business days.

Once your order has been dispatched, delivery within the United Kingdom typically takes 5-7 business days. Including processing time, your estimated total delivery time is 6-9 business days from the date of order.

Order Tracking

  • Tracking information is provided once the order has been dispatched
  • Tracking updates may take 1-2 business days to become active
  • Customers can track orders using the link provided in the shipping confirmation email

  • If you have not received tracking information within 2 business days of your order, please contact us at support@elavie.co.uk

Lost or Undelivered Orders

If an order is:

  • Lost in transit, or
  • Marked as delivered but not received

please contact us at support@elavie.co.uk
After verification with the courier, a replacement or refund will be arranged where applicable.

Delays and Exceptions

Shipping may be delayed due to:

  • Incorrect or incomplete address details
  • Payment or security verification processes
  • Carrier delays or logistical issues
  • High order volumes or stock availability
  • Remote delivery locations

Elavie is not responsible for delays caused by third-party carriers but will assist in resolving delivery issues.

Address Changes and Cancellations

  • Address changes are only accepted within 12 hours of placing the order. After this period, we may be unable to modify your order prior to dispatch. This does not affect your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days of receiving your items by contacting us at support@elavie.co.uk

International Shipping

  • We currently only ship to addresses within the United Kingdom. Orders cannot be delivered to international destinations at this time.

  • In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items. To initiate a return or cancellation, please contact us at support@elavie.co.uk

Pre-Order Items

  • Pre-order items are shipped within the timeframe stated on the product page
  • If an order includes both pre-order and in-stock items, shipping may be combined or split depending on availability

Contact Information

For further assistance, please contact us:

  • Legal Company: Neon Lab EOOD (Registration No. 208630049)
  • Trading as: Elavie | elavie.co.uk
  • Address: g.k. Gotse Delchev, Slavovitsa St 53E, 1404, Sofia, Bulgaria
  • Email: support@elavie.co.uk
  • Phone: +44 20 8050 5562